Gold Level Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1.Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website

Subscribe to our newsletter

Request a quote or consultation

Communicate with us via email or phone

This information may include your name, email address, phone number, company name, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

1. Third-Party Tracking, Pixels, and Analytics

We use third-party tracking technologies, including but not limited to the Meta Pixel, Google Analytics, and other web beacons or scripts, to collect data about your interactions with our website. This data may include your IP address, browser type, pages visited, and the duration of your session. This information is used for targeted advertising, remarketing, and analytics. By using our website and interacting with our cookie consent banner, you acknowledge and consent to the collection and sharing of this data with our third-party advertising partners.

2. Chatbots, Live Chat, and Session Recording

Our website utilizes third-party live chat, chatbot, and session recording software to assist with customer service and improve user experience. Please be advised that any information you enter into our chat tools, as well as your mouse movements, clicks, and page scrolling, may be recorded, transcribed, and stored by us and our third-party software providers. By utilizing our chat features or navigating our site, you actively consent to this recording and the sharing of this data with our service providers.

3. Call Recording and Communications

When you contact us via phone, your call may be recorded or monitored for quality assurance, training, and compliance purposes. By remaining on the line, you consent to the recording of your conversation.

2.How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support

Send you information about our services

Improve our website and services

Analyze website usage and trends

Prevent fraudulent transactions and monitor against theft

Comply with legal obligations

3.How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and email delivery.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business.

4.Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5.Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6.Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information

The right to correct or update your personal information

The right to delete your personal information

The right to object to or restrict certain processing of your information

The right to data portability

To exercise these rights, please contact us at privacy@codecratesolutions.com

7.Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8.Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

10.Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@goldlevelgroup.com

Address: 3030 N Central Ave, Phoenix, AZ 85012 Suite #604